FAQ’s cleo February 6, 2020

Frequently Asked Questions

Check-in is at 3pm and check-out is at 11am.

This can be arranged in advance with the Guest Farm.

Yes, a fee of R100.00 per person per hour will be charged in the case of no prior arrangement. Late departure will only be permitted if the property does not have a booking in the same room on the day of departure.

DeKamp has a credit card facility and EFT payments can be made. Cash is only accepted with prior arrangement.

Yes, a breakage fee of R500.00 cash applies; this is refunded to the guest after inspection of the room on departure.

No. The only additional fees apply to a farm tour and the hiring of bicycles and Kayaks.

There are security cameras and floodlights on the property and there is a security company that patrols the surrounded areas and farm.

Yes, this can be requested and is dependent on availability.

Yes, please advise DeKamp in advance at time of booking.

Yes, this can be requested at the time of booking.

Please advise the Guest Farm of any allergies at the time of booking.

No, but a transfer can be arranged at approved Automobile Association rates if necessary.

The nearest small towns are Tweeling (25km) and Reitz (40km). Bethlehem (94 km) and Clarens (301km) are a little further away.

Free parking is available to guests.

Contact Tronel at DeKamp Guest Farm via WhatsApp on +27 82 824 5606.

Your room can be cancelled up to 7 days before arrival, thereafter 100% of the fee is payable to De Kamp.

Yes, contact Tronel via WhatsApp or the booking platform. An additional cost may be applicable in the case of a room change. No refunds apply.

All minors (guests under the age of 18) must to be accompanied by a parent or guardian.

Electric kettle with coffee, tea, milk, sugar and rusks. Small shampoo, conditioner, body wash and small soap in the bathroom and hairdryer in the bedroom. Welcome chocolate on the bed.

Yes, there is free WiFi available, subject to availability from service provider or technical problems.

All rooms at DeKamp Guest Farm are non-smoking. Smoking is permitted outside on the guesthouse grounds. No smoking allowed outside the fence due to it being a fire hazard on the farm. A spot fine of R2000.00 will be charged to any guests who does not adhere to this rule and the guest/s will be asked to leave the property immediately. No refund will apply.

Yes, accessible rooms are available. Additional needs can be catered for if arranged in advance of stay at time of booking.

DeKamp is a working farm with hiking trials, bicycle routes, river for swimming and kayaking (signed consent forms are required) and fishing (tackle available to hire).

DeKamp is fully licensed, and the bar can be opened on request for groups. Room service is provided for orders from the bar between 5pm and 10pm (menu available in-room).

Yes, in self-catering units. Eating is not permitted in the main guesthouse; “The Stoep” dining room is available.

Pets are only allowed in the self-catering units at a cost of R400 and must be pre-booked. All pets must be obedient and well-trained, remain on a leash when inside the property and be well behaved on walks outside the guest areas. Pets are not allowed on beds or furniture in the rooms. A penalty fee of R2000 will apply if rules are not adhered to.

Yes, bedding and water bowls can be provided.

The fee is payable on arrival. Pets must be registered on arrival with proof of up-to-date vaccinations. Please advise the Guest Farm of any change in your pet’s health before or during your stay.

Pets are not allowed in the main guesthouse.

Guests will be liable for any damage to property, other guests, staff or farm animals during their stay at DeKamp. If required, professionals will be contracted to do any repair work and the guest will be liable for all costs involved, including veterinarian or professional cleaning.